Process for filing a Consumer Complaint

India has a growing Consumer Law in place. In case you are dissatisfied with any company/product or for any services you asked for; you can make a complaint under the Consumer Protection Act, 1988 for redressal of your grievances and take adequate compensation. Simplified process for filing complaint before the Consumer Forums is as below:

1. Collect all relevant documents:

  • Please collect all relevant documents to on the basis of which you want to file a case against other party. This may include guarantee papers/warranty papers/insurance policies/claim documents or any other document subject to the necessity in a particular matter. Please call at +919915442266 to know about the documents which are required.

2. Send a representation/notice:

  • Please send a representation-cum-final notice to the opposite party to honour your claim and give them a period to honour the same. Please tell them in the written notice that in case they fail to do so, you may approach any court of competent jurisdiction.

3. File a complaint:

  • After the period specified in the notice is over, draft a complaint and file the same within the court of competent jurisdiction. The process to know the courts of competent jurisdiction is given after the FAQs on this page. The complaint shall include all relevant papers alongwith your duly sworn-in affidavit to support your complaint as well as the documents which shall be treated as evidence. The draft consumer complaint is provided below.

How to establish the Court of competent jurisdiction

The Consumer Protection Act provides pecuniary jurisdiction of the forums as below:

  • In case the value of goods including the compensation and cost demanded is less than Rs. 20 Lac in total; the District Consumer Disputes Redressal Forum shall have pecuniary jurisdiction.
  • In case the value of goods including the compensation and cost demanded is less than Rs. 1 Crore but more than 20 Lac in total; the State Consumer Disputes Redressal Commission shall have pecuniary jurisdiction.
  • In case the value of goods including the compensation and cost demanded is more than Rs. 1 Crore in total; the National Consumer Disputes Redressal Commission shall have pecuniary jurisdiction.

The Consumer Protection Act provides for the territorial jurisdiction of filing in Section 11 of the Act. The same shall depend upon location of the company/cause of action. Please call at +919915442266 to know about territorial jurisdiction of your complaint.

Limitation to file Complaint:

As per Section 24A of the Consumer Protection Act; limitation to file consumer complaint is 2 years from the date cause of action first arose.

Important Law:

The Consumer Protection Act, 1986

Draft Consumer Complaint